INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product images on our website accurately represent the items you’ll receive. However, there might be slight variations in color or appearance due to screen settings and lighting.

Where can I view my sales receipt?

Upon completing your purchase, you’ll receive an order confirmation email that serves as your sales receipt. This email will include all the details of your order, including the products purchased, pricing, and shipping information.

How can I return an item?

If you’re not satisfied with your purchase and would like to return an item, please refer to our Returns & Exchanges page for detailed instructions. We’ve outlined the steps you need to follow to initiate the return process.

Will you restock items indicated as “out of stock?”

We make every effort to restock popular items that are labeled as “out of stock.” However, availability can vary based on product availability and demand. We recommend keeping an eye on the product page or subscribing to our notifications to be informed of restocks.

Where can I ship my order?

We offer shipping to various locations, both domestically and internationally. During the checkout process, you’ll be prompted to provide your shipping address. Please ensure that the address is accurate and complete to ensure smooth delivery.

Can I change my shipping after placing the order?

If you need to change your shipping address, please contact our customer support team as soon as possible. We’ll do our best to assist you, but please note that changes might not be possible after the order is shipped.

Can I cancel my order?

You may be able to cancel your order if it hasn’t been processed yet. Contact our customer support team as soon as possible to inquire about order cancellation.

Feel free to refer to our Return and Exchange, Terms of Service and Privacy Policy for more detailed information about our policies. If you need further assistance, don’t hesitate to get in touch with us.

How long does delivery take?

Processing Time: All our products are made-to-order with love and care. Please allow 1-2 business days for order processing. This includes the time required to print, quality-check, and prepare your items for shipment.

Shipping Methods: We offer standard shipping on all orders. Once your order is processed, it typically takes 2-7 business days for delivery within India.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Address: 36 Church Lane Pathtalkudwa Ranchi. Pin: 834001 Jharkhand India 

    Phone: +919354180239

    Email: support@looga.in