Thank you for shopping at looga.in! We want to ensure that your shopping experience is enjoyable, and that includes providing you with clear information about our shipping process.

1. Processing Time: All our products are made-to-order with love and care. Please allow 1-2 business days for order processing. This includes the time required to print, quality-check, and prepare your items for shipment.

2. Shipping Methods: We offer standard shipping on all orders. Once your order is processed, it typically takes 2-7 business days for delivery within India.

3. Shipping Costs: We offer free shipping across India for all prepaid orders. For COD orders nominal charge is applicable depending on the location.

4. International Shipping: Yes, we ship internationally! International shipping costs and delivery times vary by location. Please note that customers are responsible for any customs fees, taxes, or import duties imposed by their country.

5. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your order on our website or through the carrier’s tracking system.

Order Shipping Status is Undelivered: If you have not received a call during the delivery or an attempt was not made, write to us within 24 hours at support@looga.in with the order number, AWB number, to escalate your reattempt request.

We do not assure a re-attempt will be made, as courier companies SOP’s and policies vary from carrier to carrier. While some make 3 delivery attempts.

If your order address is incomplete, the chances of RTO are high hence please check the order address before placing your orders to avoid RTOs and cancelations. 

Address must have :

Door no. / House no, Street Name, Area/ Locality, City & State, Pincode, Landmark

Order Shipping Status is ODA (Out of Delivery Area)

If your order shipping status is ODA after shipping your order, you will receive an SMS on the contact number provided while placing an order to self-collect the order from the nearest delivery center. In such cases, the order will be on hold for 24 hours for your customer to self-collect, failing which, it will be RTO (Return to Origin) initiated. 

Here are a few reasons why your orders can be undelivered or RTO’ed :

  1. Pincode not serviceable
  2. COD amount not ready
  3. Customer not contactable
  4. Incomplete address
  5. Customer refused delivery
  6. Self-pickup requested by the customer 
  7. Future delivery requested by the customer 
  8. Door/premises/office closed

6. Returns and Exchanges: For information about returns and exchanges, please refer to our Refund and Returns Policy. We want you to be satisfied with your purchase, and our customer support team is here to assist you.

7. Lost or Stolen Packages: In the rare event that your package is lost or stolen during transit, please reach out to our customer support team. We will work with the shipping carrier to resolve the issue promptly.

8. Contact Us: If you have any questions or concerns about your order or our shipping policies, please don’t hesitate to contact our customer support team at support@looga.in or through our Contact Us page.

9. Updates and Changes: Please note that our shipping policy is subject to change. Any updates or modifications will be posted on our website.

Thank you for choosing looga.in We appreciate your business!